Auckland Panel & Paint Collision Guide

Your safety is the highest priority. If you are involved in an incident, please follow these steps:

• Ensure Safety First: Stop your vehicle only when it is safe, clear, and legal to do so. If possible, move your vehicle off the active roadway to a safe area.
• Secure the Vehicles: Turn off your vehicle's ignition.
• Check for Injuries: Assess all individuals involved. If medical attention is required, call emergency services (111) immediately.
• Alert Other Drivers: Turn on your hazard lights and, if safe to do so, place reflective triangles to warn oncoming traffic.
• Contact the Police: Call the police if there are injuries, if the road is blocked, or if the other party refuses to exchange details.

Important: Avoid discussing liability or "fault" at the scene. Leave these assessments entirely to the police and your insurance company.

Collecting accurate details at the scene will greatly assist with your insurance claim:

• Driver & Witness Details: Collect names, phone numbers, and addresses of all drivers, passengers, and witnesses.
• Licence & Vehicle Details: Request to see the other driver's licence and record their licence number, vehicle make, model, and registration plate.
• Insurance Information: Exchange insurance provider details.
• Document the Scene: Note the date, time, and weather conditions. If safe, take photos of the vehicle positions, road layout, and property damage.

• Request a Police Report: If the police attended the scene, request a copy of the report or the incident report number for your insurance provider.
• Let Us Handle the Rest: Once you are safe, simply call our team at 0800 NO WORRIES. We will guide you through the towing, assessment, and claims process to make your recovery as seamless as possible.